List order tickets · Bigblue Developers

POST/bigblue.storeapi.v1.PublicAPI/ListOrderTickets

Returns the Bigblue support tickets for an order, such as missing items or a late delivery. Tickets are created and answered in the Bigblue app.

Request body

referencestringrequired

The 12-character Bigblue order ID.

At least 1 character

page_sizeintegerdefault 100

Tickets per page.

page_tokenstring

The next_page_token from the previous response.

Responses

200A page of tickets. Empty if the order has none.

ticketsOrderTicket[]

The order's tickets.

next_page_tokenstring

Token for the next page. Missing on the last page.

OrderTicket

idstring

Ticket ID.

[A-Za-z0-9]{27}

referencestring

The order ID.

Pattern^[A-Za-z0-9]{4}-[A-Za-z0-9]{6}-[A-Za-z0-9]{4}$

subjectstring

Ticket title, for example "Items are missing".

statusOrderTicketStatus

Ticket status.

create_timestring

When the ticket was opened.

RFC 3339 in UTC, for example 2026-03-14T09:30:00Z

update_timestring

When the ticket last changed.

RFC 3339 in UTC, for example 2026-03-14T09:30:00Z

Statuses

ORDER_TICKET_STATUS_OPEN: Open. Bigblue is working on it.
ORDER_TICKET_STATUS_AWAITING_YOUR_REPLY: Bigblue is waiting for your reply in the app.
ORDER_TICKET_STATUS_CLOSED: Resolved.
ORDER_TICKET_STATUS_INVALID: Unknown status.

status	Meaning
`ORDER_TICKET_STATUS_OPEN`	Open. Bigblue is working on it.
`ORDER_TICKET_STATUS_AWAITING_YOUR_REPLY`	Bigblue is waiting for your reply in the app.
`ORDER_TICKET_STATUS_CLOSED`	Resolved.
`ORDER_TICKET_STATUS_INVALID`	Unknown status.

400reference is empty.

{
  "code": "invalid_argument",
  "msg": "reference value length must be at least 1 characters",
  "meta": { "argument": "reference" }
}

POST/bigblue.storeapi.v1.PublicAPI/ListOrderTickets

Request

{ "reference": "BGBL0K3M9XQ2" }

200

{
  "tickets": [
    {
      "id": "2mQ8sT4vXb1nR7yK0jL9cW3dH5f",
      "reference": "BGBL0K3M9XQ2",
      "subject": "Items are missing",
      "status": "ORDER_TICKET_STATUS_AWAITING_YOUR_REPLY",
      "create_time": "2026-03-18T11:02:00Z",
      "update_time": "2026-03-19T08:41:00Z"
    }
  ]
}